FAQs2018-08-25T04:54:16-04:00

FREQUENTLY ASKED QUESTIONS

We try out best to be as clear as possible but sometimes, things can still be foggy. Here is a list of questions we’re frequently asked, with some helpful answers. Can’t find the answer to your question below? Click here to send us your question. We will try our best to answer back to you promptly.

Can you take custom-made orders?2019-05-15T04:58:40-04:00

Yes, we do. Get in touch with us and let us know what you have in mind. We eager to help you realize your custom piece.

What does IP44 mean?2019-05-04T05:11:18-04:00

IP44 refers to a type of lighting approved for use in some areas of the bathroom. The IP code stands for International Protection Rating, which is also called the Ingress Protection Rating.

The IP coding system is defined in international standard IEC 60529. IP codes refer to the degree of protection against intrusion of solids or water in electrical enclosures. The codes always consist of the letters IP plus two numbers and optionally another letter. The first number refers to the degree of protection against solids while the second number refers to the degree of protection against water.

The scale goes from 0 (no protection) to 6 (dust tight) in the first digit. The second digit goes from 0 (not protected) to 8 (immersible beyond 1 meter.) IP44 means:

• 4 as the first digit: protected against most wires, screws, tools and fingers
• 4 as the second digit: protected against water splashing the enclosure from any direction

When it comes to bathroom lighting, a rating of IP44 means that the lighting can be used anywhere in the bathroom, with the exception of right inside the bath or shower stall. Lighting in this area, also called Zone 0, must be IP67 or completely immersible. IP44-rated lighting may be used above the bath or shower starting at about 7.5 feet (2.28 meters) from floor level.

What is UL Listed and why is it important?2019-05-04T02:59:49-04:00

UL is the most respected name in product safety in the United States. Using UL’s strict traceability guidelines, all components of a completed product meet or exceed UL’s quality and safety standards. When a lighting fixture is UL Listed, it means the final product has been tested and certified to UL standards. It then gets a holographic UL label on the backside of the canopy indicating it has passed. To see if an BRIGHTTIA fixture is UL Listed, look in description of the listing. Fixtures that are not UL Listed are constructed with UL Listed electrical components.

Do international customers have to pay taxes and duties?2019-05-04T02:46:55-04:00

Yes, since we do not collect tax on behalf of your local government, your purchases are subject to local taxes and duties as applicable.

Are your fixtures dimmable?2019-05-04T02:45:59-04:00

Yes, all of our fixtures are compatible with dimmer switches. Thanks!

What is a thumbscrew?2019-04-10T10:27:04-04:00

A thumbscrew is usually referred to a protruding screw used for securing a ceiling canopy to the back plate/bracket. It can be loosen or tighten by hand instead a screw driver.

What light bulbs are compatible with our fixtures?2019-04-10T10:14:24-04:00

Our fixtures are compatible with all E26 bulbs (Max 60W). If not it will be noted in the description area of the product page.

What wire length do I need?2019-04-10T10:11:08-04:00

Our lamp cords are pre-cut in 16 feet rolls. How long you need it depends on your ceiling height or what you trying to create.

Can I use an electrical cord with 3-conductors as a 2-conductor cord?2019-03-17T14:48:09-04:00

Yes. If you need a 2-conductor cord, just clip the ground (green) wire and leave it unused.  Use the hot (black) and neutral (white) wires.

Have a problem with a purchase?2018-08-18T17:00:04-04:00

If you have a problem with a purchase with us, please contact us and let us know what the problem is. We will do what we can within reason and control to assist you in resolving the problem as soon as possible.

What does Shade-Ready mean?2019-03-17T14:53:32-04:00

A selection of our pendants are Shade-Ready which means they are designed with a threaded socket and lock ring. Most lamp shades with a 40mm/1.58in aperture ring are compatible with our Shade-Ready pendants.

What does plug-in mean?2018-08-12T00:17:35-04:00

Many of our fixtures can be made with a cord and plug option to work on walls or ceilings without an electrical junction box.

What does bare/unfinished brass mean?2019-04-16T22:13:22-04:00

When we say a part is unfinished brass it means the brass is in an natural state after manufacturing. Nothing more has been done to the brass to finish it. The brass is dull, may have manufacturing marks such as small scratches or scrapes. The brass could have manufacturing oils or grease. This can stain the brass in some places. The brass can be tarnished. After manufacturing, when brass is not sealed with varnish or lacquer, oxidation can start darkening the brass. Since parts are manufactured at different times unfinished brass parts can be at different states of aging. This would make unfinished parts not match each other. Many people use unfinished brass parts as they are to give an old antique feel. The parts continue to oxidize and eventually match each other.

What is a fitter?2018-08-11T23:54:02-04:00

A fitter is the lip-shaped part of the shade that slips into the fixture’s shade holder and is held in place by fitter screws. Common fitter diameters are 2.25″, 4″ and 6″. The size of the fitter and shade holder are the determining factors when pairing fixtures with shades.

What is a canopy?2018-08-11T23:52:34-04:00

A canopy is the part of the light fixture that attaches to the ceiling or wall and covers the electrical junction box.

Where are your products made?2019-05-04T02:57:53-04:00

Our products are either manufactured in China or assembled in the USA with imported components.

Do you sell wholesale or give trade discounts?2018-08-12T00:05:16-04:00

Please contact us with a description of your business and the products you are interested in.  We will get back to you as soon as possible.

What if the product I want to order is in backorder or out of stock?2018-08-12T00:05:26-04:00

Please contact our Customer Care Team and state the exact items (finish, cord color, length, etc.), and quantity you would like to order. Out of stock and backorder items are usually back in stock in 3-4 months.

Do you take international orders?2018-08-12T00:05:32-04:00

We normally ship within the USA only but we are happy to accommodate international customers. In order to receive an international shipping quote, please contact our Customer Care Team and provide your full shipping address, phone number, exact items (finish, cord color, length, etc.), and quantity you would like to order. We will complete the required paperwork to ship our products; however, you are responsible for all additional paperwork, duty and taxes required prior to delivery.

As an international buyer you are responsible for any and all duties and custom charges that may occur with shipment.

How much does shipping cost?2019-05-15T04:54:55-04:00

Free shipping with $69 purchase or more to shipping addresses within the contiguous United States. $8.50 flat rate shipping for all orders under $69.

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